Returns, Exchanges & Refunds
If you would like to view the pieces in person, please contact us to make an appointment or visit our stockists. Alternatively, you may also view our Instagram profile to see how the items look on real people ◡̈
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GENERAL RETURNS & EXCHANGE POLICY
Some of our products (eg. masks) are handmade to order―please consider this factor when you make your purchase. We do not accept returns nor exchanges for custom items such as those with embroidery and bespoke pieces.
If any item is sent wrong by us or damaged during delivery, please contact us at info@willandwell.com as soon as possible so we can assist you on the matter.
Items must be in their original condition and internal labels must be intact. Please provide the corresponding receipt or e-invoice. Once the return request has been approved, you will receive a confirmation email with instructions for the Return/Exchange process.
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INTERNATIONAL RETURNS
International returns are welcomed but kindly note that the following shipping fees will be borne by the customer.
It is required that you track all shipments and pack your returned goods securely. Will & Well is not responsible for lost returns or items damaged in transit which will result in ineligible refund.
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REFUNDS
Returns & Refunds are subject to approval from Will & Well LLP. Kindly email your request to info@willandwell.com.
Items must be in their original condition and you will be required to present the corresponding receipt. All returns must be done within 30 days of the receipt. Once the return has been approved (the items have to be in original condition and internal labels must be intact), you will receive a confirmation email with instructions for the Return/Refund process. Payments to your credit card depend on your bank.